Docs/Account & Workspace/Billing & Plans

Billing & Plans

Your plan, usage, credits, top-ups, and how checkout and tax actually work.

Billing & Plans is split across two tabs in Settings — Plans & billing for your subscription, and Usage for tracking consumption — and this guide covers both. See exactly where you stand, compare tiers, upgrade in a couple of clicks, and top up credits whenever a campaign needs more runway.

Available plans

Stynar offers three paid tiers plus a custom Enterprise option. Every plan includes a free trial (14 days, or 90 days on qualifying education accounts) — no credit card required to start.

Starter

630 AI credits/mo · up to 630 AI personalized emails · 25,200 emails/mo (840/day) · Unlimited mailboxes · 10,000 leads · 10 campaigns · 5 follow-up sequences · Email support.

Pro

1,600 AI credits/mo · up to 1,600 AI personalized emails · 64,000 emails/mo (2,133/day) · Unlimited mailboxes · 75,000 leads · Unlimited campaigns & follow-up sequences · Priority sending & reply sync · Email support (12 hr).

Scale

4,300 AI credits/mo · up to 4,300 AI personalized emails · 172,000 emails/mo (5,733/day) · Unlimited mailboxes · 250,000 leads · Unlimited campaigns & follow-up sequences · Highest-priority sending & reply sync · Priority chat support (4 hr).

Every plan, side by side

Each plan card shows exactly what upgrading buys you — an "×N more AI emails" hint appears automatically when a higher tier would meaningfully increase your capacity.

Monthly or annual

Switch the billing toggle at the top of the plans grid — annual billing saves 10% on every tier.

Change plans anytime

Upgrading applies immediately; scheduling a downgrade takes effect at your next renewal instead of cutting you off mid-period.

Enterprise

Custom credits, a dedicated account manager, priority AI model access, a private Slack channel, and a custom SLA — reach out via Talk to Sales.

Cancelled ≠ cut off immediately

Cancelling stops auto-renewal, but you keep full access until the current period ends — after that, your account goes read-only (campaigns and leads are kept, just paused) until you start a plan again. If your period hasn't ended yet, Resume re-enables auto-pay at no charge.

Usage

The separate Usage tab is your live consumption dashboard — every number tracked against your plan's allocation, with a progress bar that shifts color as you approach the limit.

FieldWhat it means
EmailsRegular campaign emails sent this billing period against your monthly allowance.
AI emailsAI-personalized emails sent this period against your monthly AI allowance.
Daily emailsEmails sent today against your plan's daily sending cap — resets at midnight.
MailboxesConnected sending accounts against your plan's mailbox limit.
LeadsTotal contacts in your workspace against your plan's lead limit.
CampaignsCampaigns created against your plan's campaign limit.
TemplatesTemplates created against your plan's template limit.

See exactly what your AI Agent chats cost

Scroll down on the Usage tab and — once you've chatted with the Agent at least once — you'll find an AI Agent usage by model table: turns, input tokens, output tokens, and credits charged, broken out per model. It's your real lifetime usage, not an estimate.

Credit system

Credits are what AI personalization actually costs against. Every plan includes a monthly allocation, and it's the real gate on AI-personalized sending — the "AI emails/mo" figure on each plan above is derived from that credit balance, not a separate quota.

FieldWhat it means
Normal email send1 credit per 40 emails — any send that doesn't include AI-personalized content.
AI-personalized email1–1.5 credits per email depending on the model, including the model's own web research for personalization.
Drafting in the template editorAlways free — generating draft copy never deducts credits, only sending to a real recipient does.
AI Agent / chatCharged per turn based on real tokens used — not a flat or length-scaled rate. Cheaper on the fastest model, more on the others.
Subject line suggestionsAlways free, on every plan.

Three models for email personalization

Every AI-personalized email runs on one of three models: gpt-6-luna (0.4 credits, free tier), gpt-6-sol (0.8 credits, the default) and claude-opus-5-5 (1.3 credits, the flagship). Campaigns set up on the retired gpt-4o-mini, gpt-5.6-sol or claude-opus-5 automatically run on their replacement and are charged its rate.

Credit top-up packs

Need more credits without changing your plan? Top-up packs are available on every tier, and the per-credit price drops as the pack size goes up.

FieldWhat it means
Small — 830 credits$25. Best for a one-off campaign or occasional personalization.
Medium — 1,700 credits$50. A reliable buffer for regular senders.
Large — 3,500 credits$100. For teams running several AI-personalized campaigns at once.
XL — 9,000 credits$250. Best per-credit value, built for agencies and high-volume senders.

Top-up credits never expire

Purchased top-up credits sit in a separate balance from your monthly plan allocation and never expire — they carry over through renewals, downgrades, and even a lapsed trial. Your plan's monthly allocation still resets every billing period; only the top-up balance is permanent.

Checkout, trials & tax

Checkout for both subscriptions and credit packs runs through Paddle, which acts as merchant of record for every purchase.

Tax is calculated for you

Paddle detects your location and applies the correct local tax — GST, VAT, or sales tax — automatically at checkout. There's no manual rate to configure and no GSTIN field to fill in.

Paddle emails its own receipt

Every purchase gets a receipt directly from Paddle, sent to your account email — no separate invoice request needed.

Manage subscription

The "Manage subscription" link opens Paddle's own customer portal, where you can update your payment method or view past charges.

Trial-to-paid is instant

Upgrading out of a trial (or reactivating after cancellation) launches the same Paddle checkout — access starts as soon as payment completes.

Older invoices may still show GST/GSTIN

Stynar's checkout used to run through a separate India-based payment flow that calculated 18% GST directly and let business customers attach a GSTIN. Invoices from before the move to Paddle still render that way for historical accuracy — but every purchase going forward is handled entirely by Paddle, tax included.