Terms of Use

"Content" means any data, text, lead records, templates, prompts, sequences, or other material submitted to, generated within, or processed through the Services.

"Order Form" means a signed or online order confirming the plan, term, and fees for a specific Customer, entered into under these Terms or an MSA.

"Personal Data" has the meaning given in our Privacy Policy and, where applicable, under the GDPR, UK GDPR, and India's Digital Personal Data Protection Act, 2023 ("DPDP Act").

"Sub-processor" means a third party we engage to process Personal Data on your behalf in connection with the Services, as listed in our Privacy Policy and Data Processing Agreement.

"Malicious Code" means viruses, worms, time bombs, trojan horses, and other harmful or deleterious code.

Other capitalized terms used but not defined in these Terms have the meaning given in our Privacy Policy, Refund Policy, or Data Processing Agreement, as context requires.

Stynar is an AI-powered platform for running outbound email end to end. The Services include, without limitation:

• AI email writing on your choice of model (OpenAI or Anthropic), with web-research personalization.

• Multi-step sequences with automated, reply-aware follow-ups.

• Deliverability tooling, including SPF/DKIM/DMARC guidance and gradual volume ramp-up.

• A unified replies inbox that syncs responses from Gmail and Outlook, and AI meeting booking that detects intent and schedules calls.

• Lead management, CSV-based lead import, and campaign analytics.

We may add, change, deprecate, or remove features over time as the product evolves, and nothing in these Terms obligates us to release, maintain, or continue offering any particular feature. Where a change materially reduces the core functionality of a paid plan, we will provide reasonable advance notice as described in Section 27 (Amendments to these Terms).

Every plan includes a 14-day free trial, and no credit card is required to start. Trial accounts are provided "as is", may have reduced sending volumes, credit allowances, or feature access compared to paid plans, and may be modified or discontinued by us at any time without liability.

We may limit each person, company, email domain, or payment method to one trial, and reserve the right to deny, suspend, or shorten a trial we determine, in good faith, to be abusive, fraudulent, or used to circumvent plan or credit limits.

You agree to provide accurate, current, and complete account information and to keep your credentials confidential and secure, including any multi-factor authentication method you enable. You are responsible for all activity that occurs under your account, whether or not authorized by you, and must notify us promptly at security@stynar.email of any unauthorized use or suspected breach of security.

You are solely responsible for correctly configuring authentication (SPF, DKIM, DMARC) on your sending domains and for the mailboxes you connect, including complying with the acceptable-use policies of Google, Microsoft, or any other mailbox provider you connect through Stynar. We are not a party to and have no responsibility for your relationship or agreement with your mailbox or domain provider.

You may not transfer, sublicense, or resell your account or access to the Services to anyone outside your organization without our prior written consent. You may not create an account using a false identity, on behalf of someone other than yourself without authorization, or if you have previously been suspended or removed from the Services.

You must comply with all applicable anti-spam, telecommunications, and data-protection laws in every jurisdiction you send to or from, including without limitation the U.S. CAN-SPAM Act, Canada's CASL, the EU/UK GDPR and PECR, India's Information Technology Act, 2000 and the DPDP Act, and any equivalent local law. Every campaign must offer a clear, working way to opt out, use truthful subject lines, sender names, and headers, accurately identify the sender, and honor unsubscribe and do-not-contact requests promptly.

You may not use Stynar, and will not permit any third party to use Stynar, to: (a) send unsolicited messages to purchased, harvested, scraped, or rented lists without a lawful basis to contact the recipients; (b) send content that is deceptive, fraudulent, defamatory, obscene, or infringing; (c) target individuals who have opted out or been added to a suppression list; (d) promote illegal goods or services, malware, phishing, or hate speech; (e) impersonate any person or entity or misrepresent your affiliation; (f) probe, scan, or test the vulnerability of the Services or any related system, or attempt to bypass rate limits, sending caps, or credit metering; or (g) use the Services to build a competing product or to train a competing AI model.

We may monitor usage patterns (such as bounce rates, spam complaints, and blocklist signals) to protect the deliverability of our sending infrastructure for all customers, and may throttle, pause, suspend, or terminate accounts that violate this section, without refund and without liability to you, in accordance with Section 24 (Suspension & termination).

Stynar uses third-party large-language-model providers, currently OpenAI, Anthropic, and Google, to generate personalized email copy and research context (via each provider's own built-in web search) based on the model and inputs you select. AI-generated output may be inaccurate, incomplete, or inappropriate for your intended use, and does not constitute professional, legal, financial, medical, or other expert advice.

You are solely responsible for reviewing, editing, and approving any AI-generated content before it is sent, and for ensuring it is accurate, lawful, and appropriate for your recipients. We disclaim all liability for the content of messages sent through your account, whether AI-generated or authored by you, and Section 10 (Indemnification) applies to claims arising from that content.

Your prompts and related inputs are transmitted to our AI sub-processors solely to generate the output you request, subject to the data-handling commitments in our Privacy Policy, including that this data is not used to train generalized or foundational models.

The Services interoperate with third-party platforms, including Gmail/Google Workspace, Outlook/Microsoft 365, Paddle (payments), and Amazon Web Services (infrastructure). Your use of any third-party platform through Stynar is also subject to that provider's own terms and privacy practices, which we do not control.

We are not responsible for the availability, accuracy, security, or policies of any third-party service, and we are not liable for any outage, API change, policy change, or account action taken by a third-party provider (for example, a mailbox suspension by Google or Microsoft) that affects your use of the Services.

You are responsible for setting safe sending volumes within your email provider's limits. Stynar provides deliverability tooling, including gradual ramp-up and per-mailbox limits, but inbox placement depends on many factors outside our control, including recipient mail servers, blocklists, your sending reputation, and your content.

We do not guarantee that emails will land in the primary inbox, that domains or IP addresses will not be blocked or blocklisted, or that content will avoid spam filters. We are not liable for mailbox suspensions, domain or sender-reputation harm, or lost business resulting from your sending practices, your content, or third-party mail-provider decisions.

We may from time to time make beta, preview, or early-access features available ("Beta Features"). Beta Features are provided for evaluation purposes only, may be changed or discontinued at any time without notice, may be less reliable than generally available features, and are provided without warranty of any kind, to the fullest extent permitted by law.

We may suspend the Services for scheduled or emergency maintenance. Where practical, we will provide advance notice of scheduled maintenance that is reasonably expected to cause a material outage.

You retain ownership of the content you upload or create in Stynar, including your leads, templates, and campaign copy ("Your Content"). You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display Your Content solely to provide, secure, and support the Services to you, and to comply with law.

You represent and warrant that you own or have all necessary rights to Your Content and that Your Content, and our use of it as permitted by these Terms, will not infringe or misappropriate any third party's intellectual-property, privacy, or other rights.

The Stynar platform, including its software, underlying technology, design, documentation, and branding ("Our IP"), is owned by Webeeyo Softwers Pvt. Ltd. and its licensors and is protected by intellectual-property laws. Except for the limited right to use the Services as permitted by these Terms, no rights in Our IP are granted to you. You may not copy, modify, create derivative works of, reverse engineer, decompile, or attempt to extract the source code of the Services, except to the extent such restriction is prohibited by applicable law.

If you submit ideas, suggestions, or feedback about the Services ("Feedback"), you grant us a perpetual, irrevocable, royalty-free license to use that Feedback for any purpose without obligation or attribution to you.

Each party may receive non-public business, technical, or product information of the other party ("Confidential Information"). Each party agrees to use the other's Confidential Information only to perform its obligations or exercise its rights under these Terms, to protect it using at least the same degree of care it uses for its own confidential information (and no less than a reasonable degree of care), and not to disclose it to third parties except to personnel, contractors, or advisors bound by confidentiality obligations at least as protective as this section.

Confidential Information does not include information that is or becomes publicly available without breach of these Terms, was rightfully known before disclosure, is independently developed without use of the other party's Confidential Information, or is rightfully received from a third party without restriction. A party may disclose Confidential Information where required by law or court order, provided it gives the other party reasonable notice where legally permitted.

Paid plans are billed monthly or annually, in advance, in the currency shown at checkout. Every plan comes with a 14-day free trial — no credit card required to start. A card is only required when you choose to subscribe after the trial ends. Payments are processed by Paddle.com, our reseller of record, which calculates, collects, and remits applicable tax on the sale.

AI usage is metered in credits drawn from your plan's monthly allowance, which resets each billing cycle; top-up credit packs are available on any plan and, once granted, do not expire. Subscriptions renew automatically at the then-current price until cancelled from the Billing page. We will give you at least 30 days' advance notice, by email or in-app, of any price increase that applies to your next renewal; continuing to use the Services after that notice constitutes acceptance of the new price.

If a payment fails, we may retry the charge, downgrade or suspend access to paid features, and notify you to update your payment method; access is generally restored automatically once payment succeeds. Except where required by law or set out in our Refund Policy, fees are non-refundable, and you retain access until the end of your current billing period after cancelling. Full detail on refund eligibility is set out in our separate Refund Policy, which forms part of these Terms.

The Services, including any AI-generated output, are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, all of which we disclaim to the fullest extent permitted by law.

We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, that defects will be corrected, that the Services are free of Malicious Code, or that the Services will produce any particular outreach, deliverability, revenue, or business result. Nothing on the Services, including AI-generated content, constitutes legal, tax, financial, medical, or other professional advice, and you should not rely on it as such.

To the maximum extent permitted by law, in no event will Webeeyo Softwers Pvt. Ltd. or its affiliates, officers, directors, employees, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of revenue, profits, pipeline, goodwill, or data, or business interruption, arising out of or relating to these Terms or the Services, however caused and under any theory of liability (contract, tort, strict liability, or otherwise), even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability for any and all claims arising out of or relating to these Terms or the Services will not exceed the total amount you actually paid us for the Services in the 12 months immediately preceding the event giving rise to the claim, or INR 10,000 if you have paid us nothing. These limitations apply even if a remedy fails of its essential purpose, and are an essential basis of the bargain between you and us, without which we would not provide the Services on these terms.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by proven negligence, to the extent such liability cannot lawfully be limited.

You agree to defend, indemnify, and hold harmless Webeeyo Softwers Pvt. Ltd., its affiliates, and their officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) Your Content or the messages you send through the Services; (b) your use of the Services in violation of these Terms or applicable law; (c) your violation of any third party's rights, including intellectual-property or privacy rights; or (d) your breach of any representation or warranty in these Terms. We will provide you with prompt notice of any such claim and reasonable cooperation, at your expense, in its defense.

We will defend you against any third-party claim that the Services, as provided by us and used in accordance with these Terms, infringe that third party's intellectual-property rights, and will indemnify you against damages finally awarded against you by a court of competent jurisdiction (or agreed in settlement) as a result, provided you give us prompt written notice of the claim and allow us to control its defense and settlement. This obligation does not apply to claims arising from Your Content, unauthorized modifications to the Services, or use of the Services in combination with products or services not provided by us, and is subject to the limitation of liability in Section 15.

You may not use, export, re-export, or transfer the Services in violation of applicable export-control or sanctions laws, including those of India, the United States, and the European Union. You represent that you are not located in, or a national or resident of, any country subject to comprehensive trade sanctions, and are not listed on any restricted-party or denied-persons list.

Neither party will be liable for any delay or failure to perform its obligations (other than payment obligations) resulting from causes beyond its reasonable control, including acts of God, natural disaster, pandemic, war, terrorism, riot, labor dispute, governmental action, internet or utility failure, or failure of a third-party service provider (including our cloud-hosting, AI, or payment providers).

We maintain administrative, technical, and physical safeguards designed to protect the Services and your data, as described further in our Privacy Policy and Data Processing Agreement. If you discover a security vulnerability in the Services, please report it responsibly to security@stynar.email before disclosing it publicly, and do not access, modify, or exfiltrate data that is not your own while investigating it.

In addition to termination under Section 24, we may immediately suspend your access to all or part of the Services, without liability, if we reasonably believe: (a) you have violated Section 6 (Acceptable use & anti-spam) or Section 2 (Definitions of prohibited use) of these Terms; (b) your account poses a security risk to the Services or other customers; (c) required to comply with law or a request from a governmental authority; or (d) your account is overdue on payment, subject to the process in Section 13. We will use commercially reasonable efforts to notify you of a suspension and its reason, except where notice is prohibited by law or would compromise an investigation.

You may stop using the Services and close your account at any time from the Settings page or by emailing hello@stynar.email. We may suspend or terminate access if you violate these Terms, fail to pay fees when due, or use the Services in a way that creates risk for us, our infrastructure, or other customers.

On termination, your right to use the Services ends, we revoke connected mailbox credentials and OAuth tokens, and your workspace data is handled as described in our Privacy Policy (generally deleted or anonymized within 30 days, subject to legally required retention). Sections that by their nature should survive termination — including Definitions, Intellectual Property, Confidentiality, Disclaimers, Limitation of Liability, Indemnification, and Governing Law — will survive.

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms without consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. Any attempted assignment in violation of this section is void.

We may give notice to you by email to the address associated with your account, or by posting a notice within the Services. Notice to us must be sent to legal@stynar.email or to our registered office in Pune, Maharashtra, India. Notice is deemed given when sent, except that notices of termination or a legal claim must also be confirmed by a method providing evidence of delivery.

We may update these Terms from time to time to reflect changes to the Services or applicable law. For material changes, we will provide at least 14 days' advance notice by email or in-app notice before the change takes effect; non-material changes (such as clarifications) take effect when posted. Continued use of the Services after a change takes effect constitutes acceptance of the updated Terms; if you do not agree, you must stop using the Services and may cancel your subscription in accordance with Section 13.

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and us. Neither party has authority to bind the other or to create any obligation on the other's behalf.

These Terms are for the benefit of you and us only, and do not confer any rights or remedies on any third party, including your recipients or prospects, except where these Terms expressly say otherwise.

We may identify you as a Stynar customer, including by using your name and logo, on our website and in marketing materials. You may opt out of this at any time by emailing hello@stynar.email, and we will remove the reference within a reasonable time.

No failure or delay by either party in exercising any right under these Terms will operate as a waiver of that right. If any provision of these Terms is held unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be so modified, and the remaining provisions will remain in full force and effect.

To the fullest extent permitted by law, you agree that any dispute resolution proceeding will be conducted only on an individual basis and not as part of a class, consolidated, or representative action, and you waive any right to a jury trial, in each case except where such waiver is prohibited by applicable law.

These Terms, together with our Privacy Policy, Refund Policy, Data Processing Agreement, and any applicable Order Form, constitute the entire agreement between you and us regarding the Services and supersede any prior or contemporaneous agreements on the subject. Where a Customer has an executed Order Form or Master Services Agreement with us, the order of precedence for any conflict is: (1) the Order Form, (2) the Master Services Agreement, (3) the Data Processing Agreement (for data-protection matters), and (4) these Terms.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Before initiating any formal proceeding, the parties agree to first attempt in good faith to resolve any dispute through direct negotiation between authorized representatives for at least 30 days.

If the dispute is not resolved through negotiation, it will be referred to and finally resolved by arbitration in Pune, Maharashtra, India, under the Arbitration and Conciliation Act, 1996, before a single arbitrator appointed by mutual agreement (or, failing agreement, in accordance with that Act), conducted in the English language. The arbitration award will be final and binding, and judgment on it may be entered in any court of competent jurisdiction. Notwithstanding the foregoing, either party may seek interim or injunctive relief from the courts at Pune, Maharashtra, India, which will have exclusive jurisdiction over any such application.

For legal notices or questions about these Terms, contact us:

• Company: Webeeyo Softwers Pvt. Ltd. (operating Stynar)

• Location: Pune, Maharashtra, India

• Legal: legal@stynar.email

• Security: security@stynar.email

• General: hello@stynar.email