Refund Policy

Every plan includes a 14-day free trial and no credit card is required to start. You only enter payment details if you choose to continue on a paid plan after the trial ends, so in the ordinary case there's no charge to refund in the first place. Use the trial period to confirm Stynar fits your workflow before subscribing.

Subscriptions renew automatically each billing cycle (monthly or annual) until you cancel from the Billing page. Except where required by applicable law or set out in Section 5 below, subscription fees — including partial months or the unused portion of an annual plan — are non-refundable.

When you cancel, your subscription is not terminated immediately: you keep full access to your current plan until the end of the billing period you've already paid for, and you will not be charged again after that. There is no separate "refund for unused time" because you simply retain access instead.

Top-up credit packs are one-time purchases that add credits to your account on top of your plan's monthly allowance. Once a top-up pack is purchased and credits are granted to your account, it is non-refundable, whether or not the credits have been used — top-up credits don't expire, so there's no time-boxed forfeiture that a refund would need to correct.

If a credit-consuming action fails on our side (for example, an AI generation or a send that errors out before completing), the corresponding credit and plan-usage quota are never deducted in the first place — failed attempts are automatically charge-neutral, so no refund request is needed for them.

We will issue a refund, in whole or in part, in the following situations:

• Duplicate or erroneous charges — you were billed twice for the same period, or charged an amount that doesn't match your selected plan or pack.

• Unauthorized transaction — a charge on your account that you can show you did not authorize.

• Extended service failure attributable to us — Stynar was unavailable or a core paid feature was non-functional for a significant, continuous portion of a billing period due to an issue on our side, and we were unable to resolve it within a reasonable time after you reported it.

• Legal requirement — a refund, cooling-off period, or cancellation right is mandated by the law of your jurisdiction (for example, certain EU/UK consumer distance-selling rights), to the extent it applies to your purchase.

Refunds are not available for change of mind after the trial period, for accounts suspended or terminated for violating our Terms of Use (including the acceptable-use and anti-spam provisions), for dissatisfaction with deliverability/inbox-placement outcomes (which depend on many factors outside our control), or for failure to cancel before a renewal date when you had a reasonable opportunity to do so.

Upgrading your plan takes effect immediately and is billed on a prorated basis for the remainder of your current cycle — this is a charge, not a refund scenario, and any unused credit from your prior plan is carried over rather than refunded in cash.

Downgrading takes effect at the start of your next billing period; you keep your current (higher) plan's access and pricing until then. Because the change is scheduled rather than immediate, there is nothing to refund for the current cycle.

If we increase the price of your plan, we will give you at least 30 days' advance notice by email or in-app notice before the new price applies to your next renewal. The new price is not applied retroactively to periods already paid, so there is nothing to refund in connection with a price change — you may cancel before the new price takes effect if you do not wish to continue at the new rate.

Prices are shown and charged in the currency selected at checkout. Paddle, as merchant of record, is responsible for calculating and remitting any sales tax, VAT, or GST due on the transaction, and for any currency-conversion rate applied if your card is denominated in a different currency. Currency-conversion spreads and your bank's own fees, where applicable, are outside our control and are not refundable by us.

If a renewal payment fails, we (through Paddle) may retry the charge over a grace period and will notify you to update your payment method; paid-plan access may be downgraded or paused until payment succeeds, and is generally restored automatically once it does. This is separate from, and not itself grounds for, a refund.

If you believe you've been charged in error, please contact us first — most billing issues can be resolved faster through a direct refund request than through a card chargeback. Filing a chargeback without first contacting us may result in your account being suspended while the dispute is investigated, since chargebacks are handled by Paddle as the merchant of record and can take substantially longer to resolve than a direct refund. Chargebacks filed on charges we later determine were valid and non-refundable under this Policy may be contested by us, through Paddle, with the card issuer.

Amounts paid on an account that is suspended or terminated for fraud, abuse, or a material violation of our Terms of Use (including the acceptable-use and anti-spam provisions) are forfeited and non-refundable, to the extent permitted by applicable law, without prejudice to any other remedies available to us.

Where you have signed a separate Order Form or Master Services Agreement with us, refund and payment terms are governed by that agreement (for example, invoiced net-terms billing or custom cancellation notice periods), and this Policy applies only to the extent that agreement does not address the point in question.

To request a refund, contact us at billing@stynar.com with your account email and the transaction or invoice ID, and a short description of the issue. Since Paddle is our merchant of record and holds the actual payment record, you're also welcome to raise a refund request directly with Paddle's buyer support, referencing the same order.

We aim to respond to refund requests within 5 business days. Where a refund is approved, Paddle issues it to your original payment method; from there, it typically takes 5–10 business days to appear, depending on your bank or card issuer.

This Refund Policy is governed by the laws of India. Subject to applicable law, any dispute arising from it will be resolved in accordance with the dispute-resolution process set out in our Terms of Use, including negotiation, arbitration in Pune, Maharashtra, India under the Arbitration and Conciliation Act, 1996, and the exclusive jurisdiction of the courts at Pune for interim relief.

For refund requests or billing questions, contact us:

• Company: Webeeyo Softwers Pvt. Ltd. (operating Stynar)

• Location: Pune, Maharashtra, India

• Billing: billing@stynar.com

• General: hello@stynar.email